ROBOPETS DISPATCH DATE - 30 DAY RETURNS POLICY

We offer a 30-day no hassle return policy for any product purchased from our website, all we ask is that the product is returned in perfect condition, and in the box it was sent in.

​

We cannot accept returns for unwanted items after this time if you have changed your mind.

​

UNSUITABLE PRODUCTS - BOOKING YOUR RETURN​

Please Contact Us or call us on 07904146849 to discuss the return of an unsuitable product.

​​​

FAULTY PRODUCTS - BOOKING YOUR RETURN​

​

Within 6 months of purchase

We offer a generous 6 month fault warranty with all purchases from the date of receiving the item.

​

Please note we inspect all returned items. We cannot accept returns for faulty goods where the fault has been caused by any of the following:

• Damaged by heavy wear and tear

• Water damage

• Soiling from dirt or foods

• An accident or misuse such as excessive force or a drop from height

​

If we find the product to be faulty due to a manufacturing issue within 6 months of purchase, we will issue a repair or replacement for the product within a timely manner.

​

If you have a faulty product please Contact Us as soon as possible to arrange the return.

​

We may also be able to assist in the following ways:

• The fault may be something we can help with by providing remote support

• It may be more practical for us to dispatch replacement parts

• If the product does need to be returned, we can discuss delivery options

• If the product needs replacing we can reserve stock for you (or order stock if necessary)

​

​

After 6 months of purchase

After 6 months, we reserve the right to ask the purchaser for full details of the fault, and we may request proof the fault was not caused by any of the following:

• Damaged by heavy wear and tear

• Water damage

• Soiling from dirt or foods

• An accident or misuse such as excessive force or a drop from height

​

If you would like to speak to us about returning a faulty product after 6 months, please Contact Us as soon as possible to discuss.

​​​

​​​

ALL RETURNS

All returns must include one of the following:

• A copy of your original invoice, or

• A copy of your email order confirmation - with address & order number visible, or

• A note with your full order name, billing address, contact telephone number, and order number

• A reason for returning each individual product

​​​

WHO PAYS FOR RETURN POSTAGE​

All return postage must be paid for by the customer unless faulty.

​​​​

PROCESSING YOUR REFUND​

All refunds are processed within 3-5 working days of receiving a return, depending upon payment method, funds may take a total of 14 days working days to appear in your account.​ You'll receive an email confirmation once we've processed your refund.

​​​

CLAIMS FOR NON-DELIVERY​

• Claims for non-delivery must be made within 30 days of date of order

• Claims for shortages and/or damages must be made by within 5 days of delivery receipt

• We recommend that any claim is initiated via email, this ensures both parties have the claim available for reference

​

Claims not received within these time periods may not be met.

​​​

RECOMMENDED DELIVERY SERVICE​ FOR RETURNS

• We recommend using a service that requires a signature, for example, Royal Mail Signed For

• Please ensure that your parcel is insured for loss/damage up to the value of the goods​​

​​

VAT RELIEF

VAT relief is available only on products which are manufactured and designed solely for the use by people with conditions and disabilities specific to the product. As our products can be used by a multitude of people, unfortunately they are not applicable.

​

​

SUPPLYING THE NHS AND LOCAL AUTHORITIES

Here at Alz Store UK/TA Robopets we welcome orders from the NHS and Local Authorities.  We can provide fast delivery, expert knowledge and Competitive Prices

​​

​You can send a copy of your purchase order to deborah@alzstoreuk.com.

​​

Please ensure that you provide the order on an official letterhead, official purchase order, or official document. Including the following information;

• The SKU/titles of the product(s)

• The quantity that you require

• The billing / invoice address

• The delivery address​

We are pleased to offer 30 day credit terms to all NHS Organisations and Local Authorities

​

For further information please email: deborah@alzstoreuk.com or contact: 07904146849